The need for robust processes in Service Organizations need not be debated. In a servicesecosystem, operating processes differentiate a greatorganization from a good organization.At Quest Global, a study of the portfolio of our strategiccustomers provides evidence of high quality processesand practices being implemented in their business. Eachone of these is an industry leader and all are multibillion dollar conglomerates. Service Organizations must implement the process based culture to emerge asleaders in their respective domains. This paper is an attempt to summarize our experiences in processdevelopment and invite rich participation from the users to mature and improve the process assets of ourorganization.
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