Challenge
A global radiology imaging leader faced dual critical challenges in engineering: managing the sustenance of over 8,000 MRI systems worldwide while accelerating NPD of the next-generation MRI system. Their core R&D team’s innovative capacity was constrained by the sustenance operations of the legacy systems, leading to delays in new product releases. The situation demanded a solution that could balance sustenance and innovation programs.
Solution
Quest Global implemented a strategic sustenance program that:
Deployed core R&D teams specialized in medical imaging
Executed risk-free ownership transition using a stage gate-based model
Established systematic knowledge management processes
Implemented a KPI-based governance system for operational efficiency
Replicated client's processes and systems in sustenance operations
Results – At A Glance
Reduced sustenance engineering operational costs by 25-30%
Successfully supported 8,000+ MRI installations globally
Freed client's R&D resources for innovation initiatives
Established scalable framework for sustenance engineering operations
