Challenge

A global radiology imaging leader faced dual critical challenges in engineering: managing the sustenance of over 8,000 MRI systems worldwide while accelerating NPD of the next-generation MRI system. Their core R&D team’s innovative capacity was constrained by the sustenance operations of the legacy systems, leading to delays in new product releases. The situation demanded a solution that could balance sustenance and innovation programs.

Solution

Quest Global implemented a strategic sustenance program that:

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Deployed core R&D teams specialized in medical imaging

Executed risk-free ownership transition using a stage gate-based model

Established systematic knowledge management processes

Implemented a KPI-based governance system for operational efficiency

Replicated client's processes and systems in sustenance operations

Results – At A Glance

Reduced sustenance engineering operational costs by 25-30%

Reduced sustenance engineering operational costs by 25-30%

Successfully supported 8,000+ MRI installations globally

Successfully supported 8,000+ MRI installations globally

Freed client's R&D resources for innovation initiatives

Freed client's R&D resources for innovation initiatives

Established scalable framework for sustenance engineering operations

Established scalable framework for sustenance engineering operation