Challenge

Our client is a market leader in security cash safes and solutions, having been established in the 1940s. They needed to transform their traditional cash safe into a smart and connected device leveraging the potential of IoT. Finding the right combination of end-to-end multidisciplinary product engineering and resolute software development was a challenge that could ultimately enhance efficiency and increase revenue.

Solution

Taking end-to-end ownership of design and development, from hardware to cloud, Quest Global:

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Understood comprehensively the business needs and commercial goals alongside the necessary system requirements to help meet these goals

Assumed end-to-end product responsibility for electronics hardware, firmware, middleware, application design, development, prototyping, deployment, and maintenance

Created plug-in architecture for adding new modules and redundant memory backup for restoring failed modules

Delivered enhanced security for lock boards and encrypted inter-board and external communication to meet UL standards

Developed cloud-based management system and mobile-enabled field technician support system

Provided users with information-on-the-go, and made live up-to-date information accessible on any device, anytime and anywhere

Introduced live status reporting and push notifications to all registered users through fully electronic record-keeping

Results – At A Glance

Increased operational efficiency for all stakeholders while optimizing OpEx and brand perception

Increased Operation

Introduced 4,000 safes to market, which will be scaled to 10,000

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Reduced maintenance costs with features like FOTA and remote monitoring

Reduced maintenance costs with features like FOTA and remote monitoring

Enabled PaaS (Product-as-a-Service) business model allowing the customer to explore new revenue streams

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Improved market-share and brand perception

Explored Market Shares

Streamlined logistics management, reducing truck roll, increasing ROI and lowering carbon footprint

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Accelerated cash processing enabled higher satisfaction levels for store owners who use the safes

Accelerated cash processing enabled higher satisfaction levels for store owners who use the safes