Challenge
Our client is a market leader in security cash safes and solutions, having been established in the 1940s. They needed to transform their traditional cash safe into a smart and connected device leveraging the potential of IoT. Finding the right combination of end-to-end multidisciplinary product engineering and resolute software development was a challenge that could ultimately enhance efficiency and increase revenue.
Solution
Taking end-to-end ownership of design and development, from hardware to cloud, Quest Global:
Understood comprehensively the business needs and commercial goals alongside the necessary system requirements to help meet these goals
Assumed end-to-end product responsibility for electronics hardware, firmware, middleware, application design, development, prototyping, deployment, and maintenance
Created plug-in architecture for adding new modules and redundant memory backup for restoring failed modules
Delivered enhanced security for lock boards and encrypted inter-board and external communication to meet UL standards
Developed cloud-based management system and mobile-enabled field technician support system
Provided users with information-on-the-go, and made live up-to-date information accessible on any device, anytime and anywhere
Introduced live status reporting and push notifications to all registered users through fully electronic record-keeping
Results – At A Glance
Increased operational efficiency for all stakeholders while optimizing OpEx and brand perception
Introduced 4,000 safes to market, which will be scaled to 10,000
Reduced maintenance costs with features like FOTA and remote monitoring
Enabled PaaS (Product-as-a-Service) business model allowing the customer to explore new revenue streams
Improved market-share and brand perception
Streamlined logistics management, reducing truck roll, increasing ROI and lowering carbon footprint
Accelerated cash processing enabled higher satisfaction levels for store owners who use the safes
