Challenge
The client, a reputed security cash-safe pioneer, was faced with a pressing need to reinvent their conventional product portfolio. Their established cash management solutions required an overhaul into an intelligent, network-integrated system that leverages a new IoT architecture. The client organization also identified significant inefficiencies in the truck loading process during cash collection and less than optimal end-customer experience. Finding the ideal combination of cross-disciplinary product engineering expertise and resilient software development capabilities was critical for them to transform their operational efficiencies and generate substantial revenue growth.
Solution
Spearheading a custom design and development across the entire technology spectrum from hardware infrastructure to cloud architecture, Quest Global:
Executed end-to-end product responsibility across electronics hardware, firmware, middleware, application design, development, prototyping, deployment, and maintenance
Engineered mobile-accessible information delivery, enabling users to access real-time data across any device, regardless of time or location
Fortified security protocols for lock boards with encrypted inter-board and external communication that met rigorous UL standards
Constructed a cloud-based management ecosystem alongside a mobile-enabled field technician support platform
Analyzed business needs and commercial objectives in parallel with system requirements to craft solutions aligned with strategic goals
Implemented live status reporting and push notifications through fully electronic record-keeping for all registered users
Designed plug-in architecture enabling modular expansion and redundant memory backup systems for failed module restoration
Results – At A Glance
Optimized logistics management, resulting in reduced truck rolls, improved ROI, and decreased carbon footprint
Accelerated cash processing workflows, generating higher satisfaction ratings among store owners utilizing the safes
Boosted operational efficiency for all stakeholders while optimizing OpEx and enhancing brand perception
Deployed 4,000 safes to market, with scaling plans for 10,000 units
Minimized maintenance expenditure through FOTA capabilities and remote monitoring systems
Enabled PaaS (Product-as-a-Service) business model, empowering the customer to explore untapped revenue streams
Expanded market share while elevating brand perception metrics
