Challenge
Our client, a multinational technology conglomerate, faced major challenges in the development of their AR/smart glasses. Quality management issues identified late in the lifecycle of the Gen-1 product resulted in significant launch delays. In addition, limited bandwidth and a shortage of expertise within their existing team was further hampering progress. Elsewhere, the absence of a dedicated system validation team to assume full ownership was a crucial hurdle to overcome.
Solution
Through their bespoke local-global managed service solution with dedicated test labs, Quest Global:
Assumed full ownership of the multi-disciplinary system validation function and delivered comprehensive testing consultancy services
Delivered test strategy and test planning modules
Created test-case preparation and testing systems in key areas including industrial design/mechanical, electrical & electronics, camera, connectivity, audio, battery, power, and coexistence
Defined and developed test automation framework in line with specific requirements
Developed product and system validation protocols for both product case and glasses
Accelerated the set-up of multiple location test labs and teams critical for system validation of different streams including connectivity (Wi-Fi/BT), mechanical (fixture design, vibration/shock testing), electrical (coexistence, power testing), thermal, audio, camera, display, and more; and converged to deliver successful outcomes
Deployed Python for automation as key technology along with robotics
Delivered product-level KPIs and testing of multiple types and SKUs of devices
Results – At A Glance
Launched product on time with no launch blockers or post-launch market issues through an iterative and agile system-validation process
Addressed the product and market requirements without impacting schedule and remained within budget
Automation improved schedule efficiencies by 40% and resulted in 30% reduction in costs
