Challenge
A global leader in transmission and distribution (T&D) and an original equipment manufacturer (OEM) requires software product sustenance for its energy management system (EMS), advanced distribution management system (ADMS), and wide area management system (WAMS). The platform is of significant size and extremely complex functionalities and has a very large installed base. It was being used by Utilities across the globe. Stabilization of the product was a key consideration, while users go for custom feature additions and enhancements. The client also needed to integrate the latest digital capabilities while maintaining system stability and performance.
Solution
Quest Global delivered a structured approach to platform management, sustenance and deployment services:
Implemented a proprietary playbook for maintaining complex software platforms
Captured platform and domain knowledge in a short span of time
Delivered sustenance, testing, test automation, and DevOps services to develop and deploy the platform
Established a model of sustaining the sunset products independently, with no more drag on the client
Modernized legacy modules with the latest technologies
Built stable capacity of trained engineering teams
Lifting and shifting of core modules to digital technologies
Executed deployment services through an efficient local-global model
Results – At A Glance
Delivered over 2.5 million man-hours of platform sustenance and deployment services
Achieved over $10M in savings per year for the client
Enabled 90% globalization of operations
Maintaining one of the lowest team churn rates in the industry and delivering superior knowledge management and business continuity
